Harvard Business Review (HBR) has a couple of articles on virtual meetings. Back on March 5, they published an article by Bob Frisch and Cary Greene titled “What It Takes To Run a Great Virtual Meeting.” If you’re experienced at running online meetings, most of this will seem like good common sense, but you should read it anyway. Some of HBR’s suggestions should be obvious, like “test the technology ahead of time.” Others may be less obvious, but are still critically important, like “make sure faces are visible.” HBR suggests having a facilitator for meetings, someone who can take the pulse of the group; and one of their more innovative ideas is that the facilitator can use a parallel phone-based survey tool like “Phone Everywhere” to get that feedback.
An earlier article, published in 2015, by Keith Ferrazi was titled “How To Run a Great Virtual Meeting.” This covers much of the same ground, though with different emphases. Ferrazi spent a couple of years researching virtual meetings, and his article summarizes his research findings. One of my favorite points from this article: ban multitasking, because it doesn’t work and it slows down the team. I’ve been guilty of multitasking at virtual meetings, and it’s true: when I start checking email, I lose track of what’s going on in the meeting. That’s one reasons why Ferrazi says to leave video on: so you can see when someone is trying to multitask. (This, by the way, is a big drawback of Google Meet: depending on how you set up the meeting, you can only see 4 people at a time.)
An article by John Wimberly of Congregational Consulting Group got me started reading up on the topic. Wimberley titles his article “Will There Ever Be A Non-Virtual Meeting Again?” Wimberley says that once the COVID crisis ends, many urban congregations will keep doing virtual meetings because of the time it saves commuting to and from meetings. Actually, it’s not just urban congregations: congregations in suburban areas also have traffic problems; plus virtual meeting can include those who can’t travel at night (elders and people with young children); and for those of us in regional congregations, drawing from a big geographical area, virtual meetings allow our more far-flung members to participate. Before COVID-19 hit, our Palo Alto congregation was already doing hybrid meetings — some people in person, some people online — and I expect after COVID-19, there will be more committee and Board members who opt for the virtual option.
The bottom line: since virtual meetings are here to stay, we should learn how to run great virtual meetings.