Category Archives: Culture: new media

Well, maybe I do like Google Docs after all…

In spite of my initial skepticism, I’ve decided Google Docs can be very useful to a small church like ours.

This week, I’m doing lots of planning for the coming church year. And I decided to put our worship calendar on a Google Docs spreadsheet. I made this spreadsheet public, and made sure that all changes to the document are immediately published. Then I made our music director a “collaborator.” He went to the spreadsheet and entered the Sundays he will be off. Once we hire a new Director of Religious Education, I’ll make him/her a collaborator as well. Communication and collaboration among staff members is already easier.

Now that this our worship schedule is online, our church secretary will be no longer have to ask me each month for a paper copy of the most recent version of the schedule. The same is true for our worship associates (i.e., laypeople who do readings, etc., during the worship service) and other lay leaders. Everybody is now working from the same document, and all changes are immediately published.

Pretty cool, huh? (If you want to see what our worship schedule looks like, go here.)

Time to argue (again)

The tireless Shelby Meyerhoff of the Unitarian Universalist Association (UUA) has just posted “Best Practices for UU Blogging.” Shelby contacted a dozen Unitarian Universalist bloggers, and asked them what they considered to be best blogging practices. She summarized the responses, put them in a PDF file, and now they’re online.

There’s lots to argue about in this report. Since the UUA Web site isn’t set up for discussion, you won’t be able to argue there. So argue here. And to start things off, here’s something from the report:

By 2012, it is projected that 80% of Internet bandwidth usage will be for online video. Unitarian Universalists are way behind the curve when it comes to online video…. I suspect that the audience for text-based blogs is mostly middle-aged and older folks these days.

Feel free to argue about this statement, or anything else from the report, in the comments section….

Finally…

We finally have DSL service again. Which means I will be posting regularly to this blog again. The next three paragraphs give the long saga of our problems with Verizon;– and the final paragraph offers some advice should you have to call Verizon’s support center.

Here’s what happened:– Our DSL service went out on July 31. We called Verizon the next day, and they sent a tech out on August 2 — he found that our service had been improperly grounded when originally installed by Verizon, and he fixed that problem. Still no DSL. We called Verizon again, talked to help desk people (with such poor English skills that they were obviously based in some call center overseas) who supposedly “tested the line.” At one point, the person I was talking to got offended when I told him he was going to have to repeat himself yet again because I simply couldn’t understand his accent. He claimed the problem would “be resolved.” Still no DSL by Wednesday, August 6, so we had to call Verizon yet again.

They sent a tech out, and then Verizon called back at 4:10 p.m. on the 6th saying the problem would be resolved within 24 hours. When we still didn’t have DSL by about 3 p.m. on Thursday, I called Verizon, who said that now the problem was in their office, and it would take five days for things to settle down (I think that’s what he said, again his English skills weren’t great). Still no DSL by Friday, August 15, so we had to call Verizon yet again.

They said they’d send someone out on Monday, August 18. Tom, the same tech we had the first time, showed up (Tom is great, by the way, one of the few Verizon employees I spoke with who seemed competent, intelligent, and courteous). Tom did some tests, and told me that our DSL modem had burned out, probably due to the problems and due to all the tests they had run on our line from the central office. So I called Verizon yet again, and after an hour got them to send us a free modem. Which arrived today, August 19. I tried to set it up, ran into problems, called Verizon yet again, yet again got someone who didn’t speak English well, and who couldn’t answer my question — she transferred my call to someone else, who promptly cut me off. During the 15 minutes I had to wait for him to call me back, I solved the problem on my own, and so didn’t bother to answer when the phone rang. By this time, the last thing I wanted to do was to explain to someone with poor English skills that I had solved the problem on my own — that’s not something that is on the scripts they read from, and I knew his response would be something like this: “[pause] OK, I understand. Now, please power down the modem and restart your computer….”

The following may be helpful to you if you have to deal with Verizon support:– (a) When you call Verizon’s 800 help number, press “0” (that’s a zero) at any time to be connected directly to an agent. (b) Be aware that their voice recognition software often cannot understand what you say, so whenever they give you the option of punching in information using your phone’s number pad, do so. (c) The menus on their phone system change from call to call, and making the same choice on one menu on two different calls will get you two completely different results — so be prepared to have your call forwarded to the wrong place. (d) Verizon help desk staff do not respond if you are polite or courteous, but they do respond if you speak loudly and use your authoritative voice of command. (e) If Verizon tells you something is going to cost you money, argue with them, tell them it is their fault, tell them you should not have to pay — worked every time for me. (f) Supposedly if you call their help line at night, you may get connected to their call center in Canada, which means you will probably talk with a native English speaker. (g) Remember:– Verizon is not in the business of providing good customer service. They’re the phone company, they don’t have to care. Your blood pressure may be lower if you can just keep that in mind.

15 days and counting

We haven’t had DSL service for 15 days now. Verizon has been out to our apartment twice, and we have spent hours (literally) on the phone with their tech support people. Still no DSL. They say they almost have the problem solved now, and all it will take is one last visit to our apartment by one of their techs. But I am not holding my breath.

What was the line on that old television comedy show?… “We’re the phone company. We don’t have to care.”

Until Verizon finally effects a repair, I am using the free wifi at our local coffee shop, and posting to this blog when I can. But don’t be surprised if I skip a day now and then.

Email: curse or blessing?

If you’ve been reading this blog for a while, you’ll know that I have a love/hate relationship with email. Actually, I mostly hate email. But that may change….

Carol, my partner, found a great book on using email. Starting with the idea that many of us are being overwhelmed with “info-glut,” the authors of The Hamster Revolution: How To Manage Email Before It Manages You contend that we have to give serious consideration to how we use email. They say that much of the time, we use email when we should be using some other communication method, and that too often we write confusing email messages. The authors give good, practical advice about writing email messages (e.g., use bullet points instead of a long-winded narrative). They give clear guidelines about how to use other forms of communication (e.g., using IM when you need immediate feedback, etc.).

I’m still reading the book, but it’s got enough good tips in it that I wanted to let you know about it right away. You can find out more about the book on their Web site: http://hamsterrevolution.com/.

Don’t suck at face-to-face

John Herman, a public school teacher and the producer of Web show Gravityland, gave a talk titled “Social Media in the Classroom” at Podcamp Boston 3. Herman said that he wanted to present what he did in his situation, presenting himself as a case study for engaging young people in educational goals through social media. For me, this proved to be the most interesting session at this year’s Podcamp Boston.

Herman, who teaches at Epping High School, began by saying the teens in his classes are watching less television and listening to more radio (e.g., Pandora). He surveys his students regularly about their media use, and he said that text messaging is the most popular form of social media, with students reporting that they send as many as 300 text messages a day. He added that one quarter of the students report their text messaging habit is a “problem.” Video gaming is the next most popular form of media consumption.

However, his students do not use email much. They mostly do have email addresses, primarily so they can sign up for other forms of social media such as MySpace. When they do use email, the primary use is to communicate with adults.

“They are beyond the buzzwords,” said Herman, “and into meaningful practice.” These students may not know how to define a blog, for example, but they use blogs regularly. They use social media and new media while they don’t necessarily know current terminology.

Herman said he recognized “a history of complex meaningful practice” among his students that he could relate to educational goals. For example, his students are constantly writing to one another via text messaging — indeed, Herman argues that they are writing far more than previous generations — and he realized that he could recognize that reality in their lives. When a student says he or she “can’t write,” Herman asks them how many text messages they send, and then points out that they are already writing.

Herman also challenges his students on what he perceives as their “true weakness,” face-to-face (F2F) communication. “Kids break up with each other via text,” he said. “Fights happen via text.” He said that there has been a decline in fist fights at his school, because most fighting takes place via text messages or other social media. Because of all this, he has placed a sign in his classroom that says “Don’t suck at face-to-face.”

Herman has found resistance to integrating social media into the classroom, particularly among other teachers who resist changing the way they have been teaching. Herman also detailed real ignorance about how teens use social media on the part of other teachers, administration, and parents.

Turning to specific tools he has used in his classroom, herman said that he does not use expensive integrated applications like Blackboard or other complex educational programs marketed to schools. Instead, he uses widely available apps like Web-based microblogging apps like Twitter, social network host Ning, online office suites such as Google Docs, video hosting services such as YouTube, etc. [As someone who has suffered through the maddening user interface of Blackboard in graduate school, he’s not missing anything by staying away from Blackboard.]

In one example of how he gets students to work collaboratively, Herman told how he revived the school newspaper at Epping High School. Due to budget cuts, there was no longer any funding for a traditional school newspaper, so Herman created Scribbler News, an online newspaper, using a WordPress blog as the publishing platform. Student reporters post stories to the blog on a regular basis.

In another example, he showed how students could post term papers on Google Docs, where he and other students could help the author revise and rewrite the paper. This use of Google Docs became so popular that now his students are writing papers for other classes online and asking Herman to read them over before the students hand them in.

This past year, Herman experimented with making one class entirely paperless using Ning. He created a social network for the class, and posted regular questions for online discussion. These discussion questions proved so popular that as the semester went on, he found that some students would post their own questions for discussion. In one case, a student skipped school on a day when s/he was supposed to participate in making a group presentation. The other students in the group tracked down the truant via text messaging, and made him/her participate in the presentation via Ning and Google Docs.

Herman also introduced his students to basic concepts of online literacy like feed readers and news readers, showing them how they could follow an RSS feed on a topic of interest to them, such as a search term. Herman said that they started out by searching for online material about themselves, but then moved on to use the concept for other subjects.

“I just say ‘meaningful practice’ in my head over and over,” Herman said. What students learn has to be meaningful to them in order for them to want to devote time and energy to it. “Or to put it another way,” he said, “I’m ‘tricking” them into learning what I want them to learn.”

(At the end of the formal presentation, one participant in the session noted that Howard Rheingold has a social media syllabus online, although the syllabus appears to be aimed at college students.)

I found Herman’s session of great interest because of the way he has been using new media to reach specific high-level ends — rather than treating new media as ends in themselves (which they are not), or using new media as means to try to reach ill-defined ends, or sticking his head in the sand and completely ignoring new media.

Herman’s session was also of great interest because of his careful observations of the ways teens are using new media. The fact that many teens are moving away from email but towards text messaging is of real interest, and I have observed similar (though less marked) behavior in myself and my own age cohort. The fact that teens are interested in working collaboratively using online tools such as Google Docs and Ning is also of real interest; we should be paying attention both to their willingness to use online tools, and (contrary to some stereotypes) to their willingness to work collaboratively. But Herman’s most important contribution to the ongoing conversation about new media may be the sign he has placed in his classroom:– “Don’t suck at F2F” — a sign which should probably be placed in city halls, churches, and other public places.

Session summaries from Podcamp Boston 3

Here are some session summaries from Podcamp Boston 3. Obviously, much of the action at a Podcamp takes place outside of formal sessions, or in sessions that are interactive and thus hard or impossible to summarize adequately. But I attended several good presentations that are worth summarizing, both for those who were at Podcamp Boston 3 but attended another session, or for those who couldn’t make it at all.

Sessions summarized below: “How People and Organizations Make Decisions” (applying cognitive psychology) — “What To Watch on the Web” — “Success Tips for Quality Video Interviews Through Social Media” — “Solo Podcasting.”

Other posts on single sessions: “Cinematic Storytelling Techniques” — “What Is Seesmic?” — New Media in the Classroom

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Liveblogging from Podcamp Boston

I’m in a session on Seesmic. Seesmic is an online video microblogging application that’s still in pre-alpha stage. It is simply amazing — a sort of combination of Twitter and and YouTube. Phillippe LeJeune, the presenter, has given us several live demonstrations of this. Right now, it’s all public, but they’re going to bring out private messages and private groups. The possibilities are simply amazing. For example, there’s now a plug-in for Wrodpress so that you can post video comments to a blog like this blog.

I just signed up for a Seesmic account — I’ll let you know when I post something. And then we can have a video conversation…